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Mission / Value

MISSION

To protect the interest of air travel trade and allied services and to promote tourism in Pakistan. To serve as a forum for raising and advocating to the airlines, Government and other regulatory and official bodies the issues/ views of its members in the interest of travel and tourism industry of the country.

VALUES

The TAAP member should endeavor to eliminate any practices which may be damaging to the public or to the dignity and integrity of the Travel agents profession.

It is the duty of the TAAP member to keep himself and his staff informed and updated in respect of all important aspects of the travel requirements, in order to give clients effective, accurate and professional travel advice, in keeping with the main objective of the Association.

The TAAP member should possess adequate knowledge of procedure and requirements of Federal and Provincial government and authorities.The TAAP member shall consider every transaction with their clients to be strictly confidential in nature and will not divulge any related information, which may be damaging to either the clients or the trade.

At the time of discussions of travel related plans the TAAP member''s staff should fully advise their clients on all formalities and costs involved in the program, and ensure, to the best of his ability that such formalities have been satisfied before travel.

The TAAP member shall use available advertising materials to acquaint the public with the advantages of dealing with a TAAP member.

The TAAP member in his advertising shall avoid incorrect and misleading statements, doubtful superlatives and any negative reference to his competitors.

The TAAP members shall, at all times, follow the best traditions of marketing ethics and fair dealing by presenting all carriers, hotels and other agencies which they represent in a fair and impartial manner to prospective clients.

The TAAP members shall make himself thoroughly conversant with tariff rules, regulations and changes in procedure introduced by his principals and the appropriate regulatory bodies.

The TAAP members must discourage receiving any personal favours in the conduct of his profession, in keeping with his status in the trade and in society.

The TAAP member shall not make any false, deceptive or misleading statements when called on to give an opinion of a Principal''s service to a client or any other interested party.

In the event of a complaint or grievance by a client against any Principal, the TAAP member shall give the Principal an opportunity to make a full investigation before any further action on his part.

The TAAP member shall conduct his business so as to avoid controversies with his fellow Travel agents.

The TAAP member shall not denigrate the business dealing of another TAAP member and shall not volunteer any negative opinions thereon. If his opinion is sought, it should be given with strict professional integrity and courtesy.

If a TAAP member happens to take any account previously serviced / handled by another TAAP member, the member shall make all efforts to assist the previous member in recovering dues and clearing accounts.

The TAAP member shall endeavor to participate regularly in the meetings of their respective Regions, and shall contribute to the best of his ability in promoting the interests of the Association.

The proceedings of all meetings of TAAP should be kept confidential and decisions taken shall not be disclosed, in part or full, to anyone not belonging to the Association.